Shipping & Delivery
Each item is MADE TO ORDER. Therefore, we need time to design and craft your custom piece, and the time we need to prepare an order for shipping varies. Most pieces take 1-3 weeks to be ready. Upon your order we will inform you with the estimated time for your order to be shipped out.
We ship via DHL or FEDEX express shipping services, which are insured and provide a tracking number. The shipping usually takes 5-7 business days to arrive, but please note that occasionally delivery may take an extra few days.
All items are sent in gift boxes.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and Exchanges
If you are unhappy with your order, please let us know within 3 days after receiving the item. We will give you the return address and will refund the price you had paid, not including the shipping fee, once we receive the piece back.
Custom orders are not fully refundable. We sincerely apologize for the inconvenience.